In a strong push towards improving road infrastructure and administrative accountability, Nayab Singh Saini has directed all district administrations across Haryana to mandatorily review at least one major complaint received through the “Mhari Sadak App” during every public grievance hearing and monthly review meeting conducted by Deputy Commissioners.
The move is being seen as part of the state government’s broader attempt to strengthen digital governance while ensuring quicker response mechanisms for public infrastructure complaints, particularly those related to damaged roads, delayed repairs and poor maintenance standards.
Chairing a high-level review meeting at the state secretariat on Tuesday, the Chief Minister stressed that the application should not remain merely a technological platform, but evolve into an effective public monitoring system where citizen complaints directly influence administrative action on the ground.
Officials informed the meeting that the second version of the “Mhari Sadak App” was launched in December 2025 and that several corrective measures had already been initiated following key observations made during an Apex Committee meeting held on May 11.
According to the data presented during the review, nearly 1,43,065 roads spanning approximately 63,389 kilometres across various departments in Haryana have already been mapped on the digital platform. The Chief Minister directed officials to accelerate and complete the geo-tagging of roads with greater precision so that monitoring and maintenance could become more transparent and location-specific.
The government also stated that over 31,900 complaints related to roads and infrastructure have already been resolved through the app so far.
During the meeting, the Chief Minister reviewed department-wise complaint handling and expressed concern over delays and administrative negligence in resolving public grievances. He issued strict instructions for fixing accountability wherever complaints had remained pending unnecessarily or were repeatedly transferred between departments without action.
Particular concern was raised over complaints from districts including Bhiwani, Hisar, Fatehabad, Rohtak, Gurugram, Karnal and Panipat, where departments allegedly continued shifting complaints by claiming jurisdictional limitations rather than resolving them. The Chief Minister reportedly ordered action against more than a dozen officials and employees linked to such delays.
In one of the strongest messages from the meeting, the Chief Minister directed authorities to take strict action against contractors failing to carry out road repairs during the Defect Liability Period (DLP). He said contractors neglecting repair obligations should face forfeiture of bank guarantees, and firms against whom such action is repeated three times should be blacklisted.
The administration also plans to reduce delays in road repair and construction by introducing short-duration tender procedures. Officials were instructed to ensure that work begins within ten days of bid submission under the revised process, allowing faster execution of repair projects and reducing inconvenience for commuters.
The Chief Minister further instructed departments to focus particularly on roads located in Haryana’s interstate border areas, which often witness heavy movement and require regular upkeep.
Beyond repair work, the government is also attempting to improve the visual and structural quality of road infrastructure. Officials were asked to ensure beautification of bridges, walls and adjoining public spaces through painting and maintenance drives, while field officers were directed to conduct regular inspections of roads within their jurisdictions.
The Chief Minister also advised departments to complete all paperwork and approvals related to new road construction projects between January and July each year so that work does not suffer during the monsoon season.
In another significant direction, the government emphasised public participation in infrastructure monitoring. The Chief Minister asked officials to expand awareness campaigns around the “Mhari Sadak App”, particularly among commercial drivers and aggregator-based taxi operators associated with platforms like Ola and Uber.
He instructed Regional Transport Offices across Haryana to encourage drivers visiting for vehicle passing and registration services to download the app on their mobile phones. The idea, officials said, is to create a real-time reporting network where frequent road users can directly alert the government about potholes, damaged roads and unsafe stretches.
Senior officials including Chief Secretary Anurag Rastogi, Additional Chief Secretary of PWD AK Singh and senior representatives from multiple departments attended the review meeting.
The government’s renewed focus on digital complaint tracking and accountability comes at a time when infrastructure quality and urban mobility are emerging as major governance issues across rapidly expanding districts of Haryana. By integrating technology with administrative monitoring, the state government appears to be positioning the “Mhari Sadak App” as both a governance tool and a public accountability mechanism aimed at reducing delays and improving civic infrastructure delivery.
